DQ Helpline [Global]
Services and Operations (Global)
A system for reporting internationally
What is DQ Helpline [Global]?
The D-Quest Helpline got its start in October 2003 as part of the corporate internal-control environment we were building, offering an avenue for Web-based whistleblowing system that maintained anonymity and allowed for two-way communication. A pioneering service for the external collection of whistleblowing, DQ Helpline has been used by over 2,000 companies both foreign and domestic.
System Advantages
1Through web and phone
In addition to the Web form, the ability to submit reports via telephone can be added to make it more convenient for reporters. Telephone reports submitted in the Japanese language are handled by our Helpline operators certified in areas such as vocational counseling and psychiatric social work, who listen carefully to the report details and input them into the system as proxies.
2Secured system for each report
We create an individual inbox within the system for each report and a unique identifying number is assigned. As additional report details and replies can be entered and verified using the same inbox until the report has been completely handled, two-way communication is achieved while maintaining the anonymity of reporters.
3Keeping anonymity
Since the communication takes place outside your company, the anonymity of reporters is preserved. Even when the reporter or executives or manager are notified via email that there has been a new report, reply, or additional details entered, the email address of the reporter is not disclosed to executives or manager.
4Establishing multiple paths for reports
You can establish multiple reporting paths in accordance with the attributes of reporters and the details of the reports. Each point of contact can be independent or combined to suit the specifics of your operations. We also offer flexible options on the collection side to match particular operational methods, such as the ability to assign multiple people.
Multi-Line Service Example
Global network of law firms
DQ Holdings has allied with law firms located in countries throughout the world. We've built an international foundation for DQ Helpline, including the establishment of our subsidiary DQ Europe in Frankfurt, Germany, in October 2018 as well as our reporting services that comply with the European Union's GDPR and other national laws. This enables us to rapidly and consistently deploy whistleblowing systems featuring the characteristic DQ quality and effectiveness in foreign locations and minimize the required localization of operational regulations.
| DQ Offices | Japan; Germany (D-Quest Europe GmbH); D-Quest America Office |
| Partner Law Offices |
Asia & Oceania
South Korea (AURUM Lawfirm)
China (CO-EFFORT LAW FIRM LLP) Hong Kong (Zhong Lun FLO) Taiwan (Formosa Transnational Attorneys At Law) Philippines (V&A Law Center) Indonesia (Dentons HPRP) Australia (Thynne + Macartney) Vietnam (A-PAC International) United Arab Emirates (King & Wood Mallesons (MENA) LLP) Thailand（Kudun & Partners） Europe
France (Franklin Law Firm)
England (Atsumi & Sakai Europe Limited) Italy (CBA) The Americas
USA (Porter Hedges LLP)
Canada (Hazlo Law Professional Corporation) Mexico (Bello, Gallardo, Bonequi y García, S.C.) Brazil (Freitas Leite Advogados) Dominican Republic (PRIETO CABRERA & ASOCIADOS) |
| Server Locations | Japan, France, United States |
A Variety of Support Programs
We provide support and consulting services to assist your managers based on the know-how DQ has amassed thus far. You can consult us for advice related to everything from establishing a whistleblowing management system to methods for handling reports, conducting internal investigations to verify facts, and operating a reporting hotline. Please contact us for more information.
A survey system for verifying
the effectiveness of whistleblowing system
Even if an excellent system and framework for whistleblowing system is established, it won't be effective if your employees are not sufficiently aware of it or if they have concerns about reporting such as a fear of retribution or misgivings about the search for offenders. If you simply wait for reports to arrive under such conditions, you can't discover clues to problems that might lie hidden within your company, such as fraud, compliance violations, and harassment. DQ Helpline offers a survey system that you can use to verify the effectiveness and integrity of your whistleblowing system. By conducting regular surveys to monitor the situation, you can verify your employees' level of awareness regarding their whistleblowing system and perceive problem areas, which will give you clues as to how the system can be made more effective. Surveys can be conducted either anonymously or with respondents providing their names.
These are some of the things we've heard from clients after introducing a whistleblowing system. We even have survey templates packed with DQ know-how. If you aren't sure what sort of survey would be best, you can use our templates to quickly implement effective surveys. Be sure to contact us if you have any questions.
